How to reach us
- In-app support chat: if you're signed in, open the More tab → Help & Support to chat with our support assistant. Conversations are saved for our support team to review.
- Email: reach the right team faster by using the addresses below. We typically respond within 24 hours, and always within a few business days.
Billing & subscriptions
Questions about your Boost ($10/month) plan, renewals, charges, or cancelling from Profile → Manage billing.
support@foundlovehere.comVerification
Help with ID submission, the optional face scan, verification status, or a resubmission after a denial.
support@foundlovehere.comSafety & reports
Reporting a user, urgent safety concerns, appeals against an account action, or harassment.
safety@foundlovehere.comPrivacy & data
Accessing, correcting, or deleting your personal information, and any other privacy questions.
privacy@foundlovehere.comBefore you email — quick answers
- Cancel a subscription: Profile → Manage billing → Cancel. You keep paid access through the end of the current billing period.
- Refund requests: subscription fees are generally non-refundable except where required by law — see our Terms of Service.
- ID verification: optional — you can message matches without uploading an ID. If you choose verification and it is stuck or denied, you'll see the reason in your verification status and can retry from the resubmit screen.
- Someone is bothering you: use the ⋯ menu in any chat or profile to Report or Block. Urgent safety issues go to safety@foundlovehere.com.
- Delete your account: Profile → Delete account.
Response times
Support and billing questions: within 24 hours. Reports and safety issues: typically within 24 hours of a substantiated report. If you are in immediate danger, contact your local emergency services first.
Hours
Email and in-app chat are available around the clock; our team reviews messages during business hours (Pacific Time) and prioritizes safety reports first.